Client support

Solutions To Common Problems

Current Portal Servicers

Alphabetical List of Registered & Active Portal Servicers

Solutions To Common Problems

Transferring a case to a different Servicer

Update the existing Servicer. Initiate a Servicer Transfer.

Solutions To Common Problems

Reducing File Sizes When Uploading Documents

If you are trying to upload documents and receive an error message stating that the file you are uploading is too large

Solutions To Common Problems

Servicer Requirements

The Servicer Requirement Page is a tool used to display a list of all documents and forms required when submitting a case via the Portal.

Getting Started

Step-by-Step Guide: Create additional user accounts for your co-workers & other members of your organization.

All individuals using the Portal should login with their own credentials.

Solutions To Common Problems

Default Paperwork Package: Document List

List of documents included in a Servicer's setup if they elect to use DMM's Default Paperwork Package.

Solutions To Common Problems

Submitting a Change Request Letter

Requesting new user accounts or making changes to existing user accounts. Updating your organization's Portal Profile.

Getting Started

Counselor - New User Guide

Step-by-Step Guide for new users of docUmods and the DMM Web Portal. MMM Court Program Information: Basic Requirements & Program Outline

Solutions To Common Problems

Receiving a Temporary ID Code

Portal users can receive Temporary ID Codes by Text, Voice, or Email

Getting Started

Servicer - New User Guide

Learn about the DMM Web Portal. Connect with your attorney and process a borrower's case submission.

Getting Started

Borrower Attorney - New Users Guide

Stretto | DMM Web Portal | Client Submission | Doc Prep Assistance | Basic Requirements | General Program Outline | MMM Court Program Info

Solutions To Common Problems

Gaining Access to a Deactivated Account.

Login issues, reactivating a deactivated account, resetting your password

Getting Started

Default Attorney - New User Guide

Learn how to connect with your clients and process borrower accounts using the DMM Web Portal.

Solutions To Common Problems

Court Website Links (by Jurisdiction)

Links to Program Rules & Procedures, Documents, Forms, Motions, Program Information, BK Jurisdiction Websites. MMM, LMP Programs

Solutions To Common Problems

Resetting Your Password.

Reset a lost, stolen, forgotten, or expired DMM Portal password.